Legal & trust
This policy explains cancellations, refund eligibility and how to request help with a GalaCommand purchase.
RSVP received from Amara K.
Lighting brief completed
GalaCommand displays the plan, billing frequency, price, currency and applicable taxes before checkout. Please review these details carefully. You may use available previews or trial access to evaluate the service before purchasing when offered.
Professional and Business subscriptions renew automatically each month or year according to the billing period selected at checkout. You may cancel before the next renewal through the available billing controls or by contacting GalaCommand. Cancellation prevents future renewal charges; access normally continues until the end of the paid billing period.
A One Event Pass is a one-time purchase that unlocks GalaCommand for one selected event and does not renew automatically. Because access is supplied digitally, a change of mind after meaningful use or after an event has taken place will not normally qualify for a refund. This does not affect rights provided by applicable consumer law.
You may request a refund when you were charged more than once for the same purchase, an unauthorized charge is confirmed, paid access was not activated and could not be restored within a reasonable time, or a material technical failure attributable to GalaCommand prevented substantial use of the purchased service and support could not resolve it. We may also approve refunds where required by law or our payment provider's rules.
Refunds are not normally provided for unused time after ordinary cancellation, failure to cancel before renewal, dissatisfaction caused by third-party vendors or event changes, inaccurate information entered by a user, loss of a private access link, violations of our Terms of Service, or features clearly excluded from the purchased plan.
Submit a request through https://www.galacommand.com/contact within 14 days of the charge where reasonably possible. Include the purchaser's name and email address, transaction or invoice reference, purchase date, plan and a short explanation. Never submit a complete card number or card security code.
We will review the account, transaction and service history and may request information needed to confirm the purchase. Approved refunds are issued through the original payment method by our authorized payment provider. Processing time after approval depends on the provider, bank and payment method. Paddle may appear as the merchant of record when Paddle processes the purchase.
Please contact us first so we can investigate quickly. This does not remove your right to contact your bank or payment provider. Fraudulent or abusive chargeback activity may result in restricted access while the matter is reviewed.
We may update this policy for future purchases. The version in effect at the time of purchase will generally apply, unless a later version gives the customer more favorable rights or a change is required by law.
Questions about cancellations, billing or refunds can be submitted through the GalaCommand contact page at https://www.galacommand.com/contact.